The NATB’s Women’s Initiative and Leadership Council

About WIN

The Women’s Initiative and Leadership Council, aka Women in NATB (WIN) is a peer network that facilitates connection, education, career development, and support for women in ticketing. It was founded on the belief and understanding that the amplification of unheard voices and creation of pathways to leadership for these valuable contributors is not only a collective benefit, but also an imperative, for the entire industry.

WIN aims to help members reach their professional potential and assist one another in achieving increased success in endeavors big and small. Members can expect to be part of a community that enables them to exchange resources, demonstrate expertise and benefit from the expertise of others, ease stressors through the comfort of shared experience, and grow through learning and collaboration.

Membership in the Council is a free benefit for NATB members and those employed by NATB member companies (registration required, please see below). Interested parties that are not current NATB members may participate with a nominal annual fee.


WIN was formed to provide a collaborative forum for women affiliated with NATB Members. WIN supports the professional development of women working in the ticketing industry through educational, mentorship and networking events and promotes diversity in the ticketing industry.


Current NATB members please select the Women’s Council Membership Application. If you are not currently an NATB member, you are welcome and encouraged to join WIN by completing the below Individual Membership Application. All completed forms should be submitted to: as should any questions or requests for additional information.

Founding Members

Angie Coss
Angie Coss is a former journalist who turned her considerable talents and infectious personality to the ticket industry in 2007 and was a member of NATB’s first PR Committee in 2010. She is a tri-athlete and bikes many miles for charity every year.

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Caroline Gibbs
Caroline Gibbs currently serves at Chief Purchasing Officer at TicketCity, a recognized leader in the sports and entertainment brokerage industry. With 20 years of industry experience, Caroline is charged with the full operational oversight, fulfillment and management of the inventory division, 360 Access at TicketCity. Caroline’s additional roles within the company include providing strategic management of national event operations and assisting in the development of new corporate partnership opportunities. In 2016, Caroline received the NATB Visionary Broker of the Year Award.

Prior to being named CPO, Caroline served as the Vice President of Sales & Customer Service at TicketCity for seven years. Under her direction, the company procured massive growth in sales, as well as setting the industry standard in the areas of client relations and customer service. In 2015, that Customer Service Team was recognized by the NATB at the World Ticket Conference as the pinnacle of Client Services, as TicketCity was awarded to the Elite Broker to Broker Award. Previously in her career, from 1998 – 2009, Caroline served as one of TicketCity’s top producing Sales Associates.

A native of Plano, Texas, Caroline studied Communications at the University of Texas in Austin, where she still resides with her husband, Corey and twin eleven-year-old sons, Will and Ben, while Victoria (15) lives in Hoover, Alabama.

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Maggi Zwiernik
Maggi began her career in the ticket sales industry over 12 years ago and currently works as the Director of Sales & Strategy for The Ticket Machine in East Lansing, Michigan. She earned her BA in English from Michigan State University and her MBA in Marketing from Florida Tech.

She has been an active member of the NATB for several years. She has served on both the Public Relations and Exchange committees and was Chairperson of The World Ticket Conference from 2016 through 2019. In 2016, she was honored with the NATB President’s Award for Dedication and Leadership, and in 2018 was the first woman in the association’s history to be elected President of the NATB Board of Directors.

Maggi is also affiliated with INTIX – International Ticketing Association, the Lansing Regional Chamber of Commerce, Greater Lansing Convention and Visitors Bureau, Small Business Association of Michigan, Sales and Marketing Executives International, and the Association of Latino Professionals for America.

In her free time, she enjoys reading, watching basketball, playing tennis, and volunteering at her local library.

Connect with Maggi on LinkedIn: Maggi’s LinkedIn Profile

The National Association of Ticket Brokers