National Association of Ticket Brokers

News Archive

NATIONAL ASSOCIATION OF TICKET BROKERS (NATB) LAUNCHES CONSUMER HOTLINE FOR TICKET PURCHASES

11/30/2007

WASHINGTON -- As a non-profit organization dedicated to ensuring consumer protection and satisfaction in the secondary ticket market, the National Association of Ticket Brokers (NATB) today launched a consumer hotline in the unlikely event anyone experiences problems regarding the purchase of event tickets from a NATB member-broker. The toll-free hotline -- 866.601.3812 -- is operated by live NATB consumer relations support staff 24-hours-a-day, 7-days-a-week. While problems arising from purchasing tickets from a NATB member-broker are extremely rare, NATB will make all efforts to mediate disputes between consumers and NATB members to ensure that their buying experience is satisfactory. Consumers should feel free to call the hotline about any problem with any ticket purchase from a NATB member-broker, such as tickets not delivered as promised, tickets not accepted by the venue, and ticket location different from what the broker had promised.

Recently, there have been media reports regarding difficulties with Hannah Montana ticket purchases from non-NATB Members. The NATB regrets that it is unable to assist with any difficulties that may arise with purchase of tickets from non-NATB members. To that end, consumers are encouraged to purchase tickets ONLY through NATB Members so that they may be assured of the consumer-related protections that are afforded by the NATB. A full list of NATB members is available on NATBs Web site.

The National Association of Ticket Brokers (NATB) was formed in 1994 by a group of leading ticket brokers, involved in the sale of sports, concerts and theater admission tickets, for the purpose of establishing an industry-wide standard of conduct and to create ethical rules and procedures to educate the public concerning ticket-brokering services and to serve the primary goal of the NATB, promoting consumer protection. All members of the NATB are dedicated to the principle of assuring the public that dealings with NATB members are conducted with integrity, reliability and convenience. To this end, the NATB has created procedures that permit the public to report improper and unethical conduct by ticket brokers, and to disseminate consumer protection warnings and guidelines. Through self-governance, the NATB has provided many enhanced protections for ticket-buying consumers. The NATB has worked with law enforcement agencies across the country, state and federal legislators and the NFL and other professional sports leagues and teams, to accomplish these goals, and has been vital in the NFL's fight against counterfeit and stolen tickets. More information about the NATB is available at http://www.natb.org.