NATB

 

Consumer Complaints

Please read the NATB Complaint Procedures and the following examples of valid and invalid complaints. If you believe you have a valid reason to file your complaint, simply click here on Complaint Form*, fully complete the form, print it, and mail to the address at the bottom.

Remember, it is always easiest to call the broker first to try to solve any disputes you might have. Please note: this is for Consumer Complaints only. Contact Gary Adler for Broker-to-Broker complaints (see contact information page).

*The complaint form  is formatted to easily print on your computer; please use the back button on your internet browser to return to this page when you are finished printing. 

Examples of Valid Complaints

  • The concert was canceled and the NATB member has not issued a refund as per their published refund policy.
  • I tendered payment to the broker for tickets on a try-to-get basis and never got my tickets or any refund.
  • I tendered payment to the broker for tickets on a guaranteed order and my tickets were not delivered as promised.
  • I ordered and paid for tickets which were printed with the words "obstructed view", but I was not informed the seats were obstructed-view when I ordered. ‚Äč

Examples of Invalid Complaints:

  • The concert was postponed to a new date, but I didn't want them or couldn't go on the new date. 

If the broker's published policy was that there are no cancellations or refunds on rescheduled events, you must either use the tickets you purchased, or find someone else who can use them. Often the broker may even help yo with this. However, the brokers has fulfilled his obligations in getting you the tickets, even if the event is later changed to another date. 

  •  When I went to the show, the band piled speakers up fifteen feet high, the view from my seats was terrible, or a deck pole at the ballpark partially blocked my view. 

Ticket brokers depend on the venues, promoters, and original sellers to print "obstructed"  or "limited"  view  on any ticket if such is the case.  In some  stances, the venue, band,  or promoter may relocate seats  or use an unusual stage setup. The broker's job is to get you the tickets and rely on the locations printed on them. We buy and sell our tickets accordingly but cannot be faulted for what the primary provider considers to be a clear view and does not mark the ticket to the contrary. This scenario rarely happens, and we do our best to acquire the tickets and locations our customers want. 

  • The face value was only $50 and I paid $150. I think I overpaid, or the seats we got in weren't worth what I paid.

Simply put, you must decide what the ticket is worth to you before you enter into a contract to purchase it. Brokers may pay many times the face value to get you a prime seat upfront or to a sold-out event. If the broker delivered the tickets you ordered at the price you agreed to then the broker has done their job.

http://www.natb.org/complaints