Consumer Complaints

If after reading the following examples of complaints, and reading the NATB Complaint Procedures you want to file your complaint, simply click here on complaint form*, and then print the form and mail to the address on the bottom of the form. Remember it is always easiest to call the broker first to try to solve any disputes you might have. Please note: this is for consumer complaints only. Please contact Gary Adler for Broker to Broker complaints (see contact information page).

*(please note complaint form is formatted to easily print on your computer; please use your back button on your internet browser to return to this page when you are finished printing)

Examples of Valid Complaints

  • The concert was canceled and the NATB member has not issued a refund as per their published refund policy.

  • I tendered payment to the broker for tickets on a try to get basis and never got my tickets or any refund.

  • I tendered payment to the broker for tickets on a guaranteed order and my tickets were not delivered as promised.

  • I ordered and paid for tickets and the ticket was printed with the words obstructed view on the ticket, and when I ordered I was never informed the seats were obstructed view.
Examples of Invalid Complaints:
  • The concert was postponed and the show went on, but I didn't want them or couldn't go to the new date. If the broker's published policies stated that there are no cancellations or refunds on rescheduled events, then you must either use the tickets you purchased, or find someone else who can use them. Many times the broker may even help you find someone who will take the tickets for the new date, however, the broker has fulfilled his obligations in getting you the tickets to the event, even if it is later changed to another date.

  • When I went to the show, the band piled speakers up fifteen feet high, the view from my seats was terrible, or at the ballpark there were poles holding up the upper deck. One of the poles blocked my view of the third baseman. Ticket brokers depend on the venues, promoters, and original sellers of the tickets to print on any ticket obstructed or limited view if there are any viewing problems with the seat. In some instances the venue, band, promoter may use a setup or relocate seats because of an unusual stage setup. The brokers job is to get you the tickets and rely on the locations printed on these tickets to be accurate. We buy and sell our tickets accordingly but cannot be faulted if the venue considers this to be a clear view seat and the ticket has no markings to the contrary. Although this scenario rarely ever happens we do our best to attain the tickets and locations that our customers request.

  • The face value was only $50 and I paid $150. I think I overpaid. or the seats we sat in weren't worth what I paid. Simply put you must decide what the ticket is worth to you before you enter into a contract to purchase it. Brokers may pay many times the face value to get you your seat for a sold out event, or for seats upfront. If the broker delivered the tickets you ordered at the price you agreed to then the broker has done their job.